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Shipping and Policy / shipping-and-policy 0 Items total
 

Shipping

Processing time

The time I need to prepare an order for shipping varies. For details, see individual items.

Estimated shipping times

  • Australia : 1 - 8 business days
  • Canada : 1 - 8 business days
  • North America : 1 - 8 business days
  • Europe : 1 - 8 business days
  • Australia, New Zealand and Oceania : 1 - 8 business days
  • Asia Pacific : 1 - 8 business days
  • Latin America and the Caribbean : 1 - 8 business days
  • North Africa and the Middle East : 1 - 8 business days
  • Sub-Saharan Africa : 1 - 8 business days

I'll do my best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the shipping method you choose.

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

Returns & Exchanges

I gladly accept exchanges and cancellations

Just contact me within: 3 days of delivery

Ship items back to me within: 7 days of delivery

Request a cancellation within: 6 hours of purchase

I don't accept returns

But please contact me if you have any problems with your order.

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
  • Items on sale

Conditions of return

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

 

Frequently Asked Questions

Sizing details

FireFly Wear uses eco-friendly and natural material for all items. Due to this material, these creations are stretchable hence extremely comfortable.

Please check our SIZE CHARTS

Note:
Some items we have in stock and some items need to be made, please dont hesitate to contact us!
It takes 3-7 working days to make the item especially for you.

Care instructions

☾ Handwash in warm water is recommended
☾ Iron-friendly on medium heat
☾ Dry-cleaner friendly
☾ No salt or chlorine water to maintain the integrity of the prints

 

WHOLESALE

Do you like Tao Muse so much that you want to do a wholesale order? That is possible, minimum order is 10 pieces.

 
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